1. How to plan your online theory lessons:
    Go to your online account on tecnic.ca to plan your theory lessons.
    *** If you do not have access to your online account, just ask for a temporary password to activate your account.

    1.  In your file, go to "Manage my schedule".
    2.  Select the theory course to schedule.
    3.  Make sure that the "Use my availabilities" box is not selected.
    4.  Check "Show me online courses…".
    5.  Click on a date in blue in the calendar.
    6.  Click on the time and schedule your lesson.

    After planning a theory course, you will receive a confirmation by email. You will find the link to access the course that you have planned on the Zoom platform.
  2. How does the online theory course work?
    Visit your online account regularly to see the new courses offered and plan your next lesson.
  3. Is it possible to do all the theory lessons without doing the in-car sessions?
    Yes, it is possible. The SAAQ authorizes us, temporarily, to give theory modules online for phases 2 and 3 (i.e. modules 6, 7, 8, 9 and 10), without having to alternate with in-car sessions. The minimum deadline to complete phase 1 remains at 28 days, but the deadlines for phases 2 and 3 are temporarily lifted. They will be reactivated soon, given that the on-road courses have resumed. However, we do not know at this time when this will be done. If you have any questions, please contact your school by phone or email. To find their contact details, click here to find a school and go to the school page.
  4. Do I have to respect the theory lessons order of my phases 1, 2, 3 and 4?
    The SAAQ temporarily allows you to do Phases 1, 2 and 3 theory modules online, even if the in-car sessions of Phases 2 and 3 have not been done. You can therefore schedule your theory lessons for these phases even if the in-car sessions, from the current phase, have not been completed. However, it will not be possible to do Phase 4 theory modules before having completed the in-car sessions of the previous phases. Please note that the SAAQ authorizes us to do so only for a short period. At this time, we do not know when we will return to normal.
  5. I am unable to access my online account.
    If you are unable to access your online account, just ask for a temporary password to activate your account.
  6. I can only schedule one online theory lesson per week, is that normal?
    Yes. Due to the very high demand for online theory lessons, we have set the frequency to one course/week per clients in order to give more clients the opportunity to progress in their RSE program.
  7. How can I activate my online account? I am unable to access it!
    When registering online, your online account “My Record” is automatically activated with your email address. If you are already a customer and your account is not activated, just ask for a temporary password to activate your account.
  8. I can't remember my password to go see my online account.
    If you try to log into your account, you can click "Forgot your password" to reactivate your access.
  9. I don't see any online courses available ...
    When an online course is full, it disappears and that is normal! Consequently, there may not be any course available right now. But don't worry, we are adding new courses continuously as we get demands! You can also make sure that you have entered your availability dates in your account or that you have unchecked "Use my availabilities'' in order to widen the time slots offered. However, to see course availability, a payment must be made.
  10. I don't have my textbook. How do I get it?
    Each school operates differently. Contact your school by email to get the details that apply to you. To do this, find a school and go to the school page. A button on the right "Any Questions" will allow you to send a message to your school.
  11. Can I cancel or modify an online course?
    Yes, it is possible!
  12. How do I change my email preferences in my online account?
    To ensure that your emails are activated, please log onto your online account here. When you are logged in using your email address and password, see the "My record" tab at the top right of the home page. Select in the menu "My profile", a little further down in this page you will be able to activate the notifications in the section Preferences of communications by email.

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